The role


 The Client Services exec will provide product or service information and training to our clients. They will resolve any emerging problems that clients might face in an accurate and efficient manner. This role will involve a pro-active approach to customer service for LDC's clients.

They will also be required to liaise across departments including sales, operations and technology to enhance the entire client experience. This is a great opportunity to fully focus on delivering the best possible experience for LDC's clients.

Key responsibilities


  • Manage incoming calls and day-to-day queries
  • Manage and upkeep of client accounts in LDC’s proprietary software tool 
  • Deal with client service needs (information, invoicing)
  • Assist with implementation and onboarding of new clients
  • Deal with client related admin and update CRM tool with client details
  • Arrange and provide training for clients across various sectors and industries
  • Prepare analytical reports on usage
  • Provide accurate and complete information when requested
  • Carry out defined and bespoke contact strategy
  • Go the extra mile to engage and delight customers

Our commitment to you


  • Salary: £23,000 - £26,000 dependant on experience
  • Company pension
  • Training and the opportunity to develop new skills
  • Holiday: 23 days; We also recognise length of service with 5 additional days of paid leave to take in your 5th year within the business; 10 years work anniversary, 10 additional days.
  • Access to LDC's employee discount scheme
  • Option to purchase additional holiday
  • Fully stocked kitchen and a calendar of social activities

The candidate


Essential Skills

  • Excellent written and verbal communication skills
  • Ability to explain technical details to both non-tech and tech-savvy customers
  • Strong problem-solving skills
  • Ability to pro-actively engage in a professional and courteous way
  • Great attention to detail
  • Ability to multi-task, prioritise and manage time efficiently
  • Ability to quickly gain technical knowledge about the product and the company
  • Ability to use Microsoft suite (Outlook, Word, Excel, Powerpoint)
  • Proven client support/service experience
  • Good telephone manner
  • Active listening skills

Experience 

  • Minimum of 1-year commercial experience.
  • Proven track record of working with internal and external stakeholders
  • Experience liaising with external contacts to quickly grasp business requirements

Attitudes

  • Self-starter that can run with tasks until they are completed
  • Can do attitude
  • Takes responsibility for solving issues and managing relationships
  • Proven track record of taking full responsibility to meet deadlines
  • Accountable for ensuring accuracy and quality of work.
  • Interacts well and respects people from all disciplines to accomplish a task or goal
  • Ability to work in a fast paced, multi-cultural and changing environment
  • Willingness and interest to learn on the job and to develop
  • Customer oriented and can to adapt to engaging with different types of characters

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